Feb 12, 2010, 12:48 PM // 12:48 | #21 |
Forge Runner
Join Date: Apr 2007
Guild: DMFC
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The problem is funds - anet doesnt have the funds or staff to fully investigate and redo ( or w/a ) the items and if they take any staff from gw2 theres a public outcry as gw2 will be delayed.
Blizzard well lets see x players paying x monthly x12 = money aney doesnt get because we dont get charged monthly to play a game we already paid for. Think of the hackers/scammers as owning a chopshop - then trying to find which car had your nut which you so want back - crap example but it shows how big a job it is. Also how much time and logs do you need to get thru - what you may think is an easy task actually isnt always as easy - when mr X was hacked and his items were sold is the time of day known , a big factor is How many players were online at that time ... maybe when gw2 comes out the 2 staff members may have got thru part of the logs. Yes its bad when this happens but then again its a game and even in real life theres ppl who have been robbed/burgled and never got their items back - but ingame its easier to get most things again when real life it isnt. |
Feb 12, 2010, 12:48 PM // 12:48 | #22 | |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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I understand what you say Jasmine....btw, if you buy a stolen item and anet or ncsoft tell it to you and they say that they give back money spend for it i dont think is a problem.
If this is a problem, just create items, give back to scammed player and stop. I dont think that in other games they check ALL TRADES, and they restore ALL items..they simply create new items and give back to scammed guyz..easy & fast...all talk about economy, guyz..we are speaking about a video games..if you sell a unded Zhed and you ded it the price of petroil dont raise eh -.-...So i dont undertand all those problems for restoring an item..If its hard check all logs/trades etc (i can agree if its hard) just create an items with a line command and stop (anet or ncsoft programmers,not by yourself).I dont think that when i was scammed on Zhyper MU, they chek all logs/and trade for get back my wings, they just look my ss and create a new pair, and deliver to me..stop..then they ban the guy, thats sure. Where is the problem?and please dont say Economy. When you sell a game,when ppl spent money,when you offer a support service you need to help customers with all problems not with 50% of them, really that suck... Maybe you can investigate better if we speak about very rare minis and unique items, but for example 50/100/stack of ectos or items like Emerald blade/vs/obsidian or Zkeys, or minor minis (kuuna,gwen doll) or EL tonics...no problem restore 1 of them... maybe for something like oni or zhed or other things you can try to restore all trades, but for the rest no EXCUSE. Quote:
Last edited by Mcsnake85; Feb 12, 2010 at 12:51 PM // 12:51.. |
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Feb 12, 2010, 01:10 PM // 13:10 | #23 |
EXCESSIVE FLUTTERCUSSING
Join Date: Mar 2007
Guild: SMS (lolgw2placeholder)
Profession: Me/
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It is possible for them to restore items, but as a general rule, they don't. They've only restored very special items to a limited number of people in the past.
They don't do it because they don't want to set the precedent for restoring items to accounts whenever they're hacked. Restoring entire inventories has never been done, as far as I know.
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All seems lost now, but still we must fight on. |
Feb 12, 2010, 01:17 PM // 13:17 | #24 | |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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I have a question : How much time they Ban a scammer?And in case of Hack? |
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Feb 12, 2010, 01:29 PM // 13:29 | #25 | ||
Wilds Pathfinder
Join Date: Nov 2007
Guild: The Lost Souls Of Jugdement [KJCD]
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I don't know about the scam (never been banned for that :P), but it's a perma ban for a hack (no, nevr been banned for this either ). |
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Feb 12, 2010, 01:38 PM // 13:38 | #26 | |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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Feb 12, 2010, 01:58 PM // 13:58 | #27 | |
Wilds Pathfinder
Join Date: Nov 2007
Guild: The Lost Souls Of Jugdement [KJCD]
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Feb 12, 2010, 02:13 PM // 14:13 | #28 | |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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In real life the thing are more complicated, but in a video games if you stole something, scammed guy dont die for hungry..scammer cant buy something in real life with ectos stolen,or with minipets..what im tryng to say is that things of game stay in game...no one care if you restore items..anet dont loose money if they give away an emerald blade or an unded kuunawang..do you understand what im tryng to say? The fact are simple : Anet dont want do it..they dont want help...they can but they dont want...you dont ruin a game or economy to have help a customer.. In Zhyper Mu (search online,its a RPG) every day ppl send message support to forum,and every day staffs create items to gave them back to scammed guys...im speaking about over 100/200 support message per day..and game still going on,economy still there,players still there...every day they create a lot of items to help scammed guyz...in change they only ask proof. |
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Feb 12, 2010, 02:17 PM // 14:17 | #29 | ||
Grotto Attendant
Join Date: May 2005
Location: The Netherlands
Guild: Limburgse Jagers [LJ]
Profession: R/
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Don't get me wrong, I'd hate if stuff gets stolen from my account, but if Anet just started spawning 100/200 items a day, seven days a week... there simply is too much room for exploiting. |
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Feb 12, 2010, 02:34 PM // 14:34 | #30 | |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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Feb 12, 2010, 02:40 PM // 14:40 | #31 | |
Wilds Pathfinder
Join Date: Nov 2007
Guild: The Lost Souls Of Jugdement [KJCD]
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And by players, if the ban is not perma ofc: I check guru and find a person with a lot of ectos, msg him and ask him to fake a scam. We will meet ingame and I'll scam him (possibly using a second account, which I rarely play). He will send an email to anet and will get his ectos back. I will meanwhile, sell some ectos, but some shards with that money, buy a run to the fow armorer and will get myself a fow armor... possibly on all chars. I go play fallout 3 while the tempa ban expires (or another account if i have more then 1). After that, as agreed upon the guru pm, I give the guy 100k for the trouble and enjoy my new armor. Unless anet adds some other punishment to the ban, this will be very used. In this, those that fraud anet have major advantage compared to the rest of community. Ofc, more emerald blades will make its price drop and somebody who couldn't get it before, now can. But nobody will get such a gain, in any way, as the people provoking it, specially gold sellers. I think it's not because they don't want to help you, but simply because they can't without making things much worse. Last edited by Yasmine; Feb 12, 2010 at 02:42 PM // 14:42.. |
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Feb 12, 2010, 02:54 PM // 14:54 | #32 |
Krytan Explorer
Join Date: Dec 2008
Location: State College, Pennsylvania, United States
Guild: Zealots of Shiverpeak [ZoS]
Profession: W/
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A-net has restored items in the past, but it cost the guy $3,000, where he offered his life savings of $10K USD for his 2 GWAMM characters that were deleted for his brother and whatnot. A-net had to rollback the servers and fly the guy in, it was a big mess.
simply put, there's no easy way to do it. It's easiest to just be secure and smart, don't get hacked or give away your password - it's why even my best friend who I've known for 10 years irl still doesn't even know the email I log into GW with. |
Feb 12, 2010, 02:55 PM // 14:55 | #33 | |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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If you start perma ban account for 1g scam,im 100% sure that scam decrease by 50% MIN...if you go on banning ppl for 2/3/4 weeks they keep scam.. |
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Feb 12, 2010, 03:13 PM // 15:13 | #34 |
Never Too Old
Join Date: Jul 2006
Location: Rhode Island where there are no GW contests
Guild: Order of First
Profession: W/R
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What you need to remember is that when ArenaNet released GW, they were on a shoestring budget. They did not have the manpower to start a forum or dedicate people to solving individual problems. They designed the game to not allow GMs favorites to be given items they didn't work for (a problem in WoW).
In the year after they released the second campaign they started realizing the problems they were facing and stopped trying to tweak the existing game to make everyone happy. They still had a severe shortage of employees who could be dedicated to customer satisfaction outside of skill adjustments. Remember that FTP means keeping operating costs way, way down. Personally, when I screw up and lose something, my first thought is not "Fix it for me", it's "You idiot". I don't have my Halloween 2006 hat due to my not checking bags carefully before deleting a character. I don't blame ArenaNet. If I get hacked and my things get stolen, it will be my and my friends' problem to help me get it all again.
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That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also) |
Feb 12, 2010, 03:23 PM // 15:23 | #35 |
Hell's Protector
Join Date: Aug 2005
Location: Canada
Guild: Brothers Disgruntled
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As has been said, it would be very difficult, especially if the hack hasn't been discovered quickly, to trace all the various trades/sales/etc for the stolen items and restore the items and gold for everyone involved. (The hackee, the hacker, the guy who bought from the hacker, the guy who traded with the guy who bought from the hacker, etc.,etc.)
Also, as has been said, some items that were still with the hacker have been restored in some cases. I seriously doubt that any MMO would/could restore all items for everyone. They'd have to store a list of every item in your inventory every time it changed, in order to know exactly what may have been stolen. I'm sure there's anecdotal evidence of it happening, but there is no way to confirm the stories or the particular circumstances involved. And, of course, there is the certainty of abuse if they did try to restore only your account, without tracking every other trade/sale. Last edited by Quaker; Feb 12, 2010 at 03:26 PM // 15:26.. |
Feb 12, 2010, 03:38 PM // 15:38 | #36 | |
Krytan Explorer
Join Date: Sep 2007
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Feb 12, 2010, 03:44 PM // 15:44 | #37 |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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Who care if its difficult?Who care about economy of game?I lost an item?yes,then put a command on game and create a new..end of story..catch the scammer guy and perma ban him...You cant restore my item : first of all the society suck if cant do it, second it good if you perma ban scammer instead few week ban..they start do do it again,and again and again...perma ban them and they dont scam again easy no?
Who say that is not a good thing perma ban scammers/hacker is a scammer/hacker. If you not able to restore the items itself, give me something to "cover" it...For example : If someone hack me or scamm me, and they stole for example 1 unded kuunawang and you cannot give me back it..give me some ectos or something to cover the value to have a change to rebuy it. If you cannot do this too then just perma ban all scammers/hackers/botters ALL....BAN them all, so you reduce "criminality". Btw anet suck if they cant restore (or dont want) items. |
Feb 12, 2010, 03:46 PM // 15:46 | #38 | ||
Krytan Explorer
Join Date: Dec 2008
Location: State College, Pennsylvania, United States
Guild: Zealots of Shiverpeak [ZoS]
Profession: W/
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Feb 12, 2010, 03:50 PM // 15:50 | #39 |
Wilds Pathfinder
Join Date: Nov 2009
Location: Italy
Profession: E/P
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I think i never buy GW2..anet is not able to offer support..gw1 is enough from this society.
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Feb 12, 2010, 03:58 PM // 15:58 | #40 | |
Wilds Pathfinder
Join Date: Nov 2007
Guild: The Lost Souls Of Jugdement [KJCD]
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Now this was just an example. A lot of mistakes can happen. |
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